Shipping Policy

Pawtastic Pet Prints ("we", "us") operates the website https://www.pawtasticpetprints.com ("Website"). By placing an order through our Website, you agree to the terms below.

Shipping Rates & Delivery Estimates

We ship to the United States, Canada, United Kingdom, and Australia.

Shipment Method Estimated Delivery Time Cost
Standard Shipping 5–8 business days Free
Express Shipping 2–4 business days Calculated at checkout
Digital Orders Delivered via email within 1–3 days Free

Delivery time includes production + shipping.

1. Production Time

All portraits are custom-made using your pet’s photo.

  • Production time: 1–2 business days

  • Shipping time: 3–8 business days

Total expected timeline: 4–10 business days from order to delivery.

2. Shipping Costs

  • Standard shipping to US, Canada, UK, and Australia is free.

  • Express shipping is calculated at checkout.

  • Digital products have no shipping cost.

3. Delivery Terms

3.1 Processing Time

Orders begin production after receiving your customization/photo.
Processing takes 1–2 business days.

3.2 Change of Address

We can update the shipping address before shipment.
Email us immediately if details need updating.

3.3 Possible Delays

Rarely, seasonal volume or carrier issues may add 1–2 extra days.

4. Tracking Notifications

Once your order ships, you will receive a tracking number via email.
Carriers may include UPS, USPS, FedEx, or international partners.

5. Damaged Parcels

If your package arrives damaged:

  1. Take photos of product + packaging

  2. Email us at Admin@pawtasticpetprints.com

  3. If possible, refuse delivery so it returns to sender

We will replace or refund the item after review.

6. Duties & Taxes

  • U.S. customers: Taxes are included at checkout.

  • Canada, U.K., Australia: Import duties/taxes (if applicable) are the buyer's responsibility.

7. Cancellations

Orders may be cancelled before artwork begins.
After production starts, cancellations are not possible due to the custom nature of our artwork.

8. Lost or Delayed Orders

If your package appears delayed:

  • Contact us and we will investigate with the courier.

  • If the package is confirmed lost, we will issue a replacement or refund.

9. Customer Service

Pawtastic Pet Prints
📧 Email: Becca@pawtasticpetprints.com
📞 Phone: 719-323-3497
🏠 Address:
201 E Center St
Ste 112 PMB 3932
Anaheim, CA 92805
United States